Privacy Policy

Following the principles of legality, loyalty, and transparency, the following Privacy Policy is available to all users.

Who is the data Controller?

TAX ID B85183135
CORPORATE ADDRESS C/ Segundo Mata 6, 28224 Pozuelo de Alarcón, (Madrid)
Phone 913519089

What data can we collect?

You can register on our website to use different services: request a demo, contact us to ask for additional information, access the virtual campus, request technical access and/or download free content.

As part of the registration process and when completing forms, we may collect and process the following personal data:

REQUIRED DATA Interested parties First name and surname, E-mail address, Telephone number, Professional information
Users Name and surname, Email address, Password, National Identity Card (in the case of courses subsidised by Fundae)
OPTIONAL DATA Consent to receive advertising and the possibility to revoke it, Address, Telephone number, Professional details

Additionally, we may collect data through cookies. You can consult additional and detailed information about the treatment of your data in the Cookies pollicy, located in our footer.

For what purpose do we process your personal data?

In Gamelearn SL, depending on the type of interested party in question, we treat the information you provide us with the following purposes:

POTENTIAL CLIENTS Manage potential game-based training, send requested information and/or resolve queries, provide service and/or product offerings of interest.
CLIENTS Manage game-based employee training, create custom training video games, provide product offerings that may be of interest.
VIDEO GAMES STUDENTS Management of students’ identifying and professional data for access and participation in training video games.
SUPPLIERS Manage the commercial and/or professional relationship.
CANDIDATES Manage the personnel selection process.
EMPLOYEES Manage the obligations derived from the employment relationship (human resources, schedule and access control, registrations and cancellations, vacations, preparation of payroll and contracts, staff training, union dues, prevention of occupational hazards, as well as satisfying social security quotas).
WEB USERS Manage the analysis of your browsing data.

Under what authority is the data being processed?

The legal basis for the processing of your personal data, depending on the type of interested party in question, may be:

POTENTIAL CLIENTS Art. 6.1.b RGPD: implementation, at the request of the interested party, of pre-contractual measures (estimates, order forms, service offers...). Art. 6.1.f RGPD: Legitimate interest (send requested information, answer questions...). Art. 6.1.a RGPD: consent of the interested party (provide service and/or product offerings).
CLIENTS Art. 6.1.b RGPD: performance of a contract to which the interested party is party. (Manage game-based employee training, create customized training video games).
VIDEO GAMES STUDENTS Art. 6.1.b RGPD: performance of a contract to which the interested party is party. (Management of identification and professional data of students for access and participation in educational video games.).
SUPPLIERS Art. 6.1.b RGPD: performance of a contract to which the interested party is party. (Manage the commercial and/or professional relationship).
CANDIDATES Art. 6.1.a RGPD: consent of the interested party. (selection processes).
EMPLOYEES Art. 6.1.b RGPD: performance of a contract to which the interested party is party (preparation of payroll and contracts, training). Art. 6.1. c GDPR: Existence of a legal obligation applicable to the data Controller (control of schedule, registrations and cancellations, prevention of occupational hazards)
WEB USERS Art. 6.1.a RGPD: consent of the interested party.

The data that we request is appropriate, relevant, and strictly necessary and in no case are you obliged to provide it to us. However, not doing so may affect the service or the ability to provide it.

For how long will we keep your personal data?

Your data will be kept for the minimum time necessary to correctly provide the service offered. In general, registered users’ data will be stored until the end of the service with the client, and GAMELEARN may keep a copy, with the data duly blocked, to meet the responsibilities that may arise from it and from any other legal requirement.

To which recipients will your data be transmitted?

Gamelearn S.L. will not communicate your data to any third party, unless expressly informed of this (for example, to our data processors) or by legal obligation


Additionally, we inform you that certain data, by virtue of current regulations or the contractual relationship that you maintain with Gamelearn S.L., may be communicated to:


- Banks and financial entities for the charging of contracted services and/or purchased products.

- Public administrations with competence in Gamelearn S.L.’s activity sectors, when established by current regulations.

Are there any international data transfers?

Gamelearn, S.L. will only carry out international data transfers, for example, to data processors outside our borders, if they meet one of the following requirements:

- The recipient country has been declared of adequate level by the European Commission.

- The transfer is governed by binding corporate rules.

- The transfer is governed by the standard clauses adopted by the European Commission on 4 June 2021.

- The transfer is governed by standard clauses adopted by a supervisory authority and approved by the European Commission.

- The explicit consent of the data subject has been obtained.

- The transfer is necessary for the performance of a contract between the data subject and Gamelearn, S.L.

What are your rights when providing us with your data?

The data protection rights that the interested parties may exercise, when appropriate, are:

- The right to request access to personal data that’s related to the interested party.

- The right to alter or delete data.

- The right of opposition.

- The right to request to limit the data processed.

- The right to data portability.

- The right not to be subject to decisions based solely on automated data processing.

In the event of rectification or deletion of the data requested by the owner, Gamelearn, S.L. will proceed to block the data, adopting the technical and organisational measures established in the regulations to prevent their processing, except when required by judges and courts.

In any case, the owners of the personal data obtained may exercise their personal data protection rights by sending a written communication to the registered office of Gamelearn S.L. or to the e-mail address provided for this purpose,, indicating the right they wish to exercise and providing identification documentation (ID card, name, surname and address for notifications).

Gamelearn, S.L. will respond to the request and inform the interested party of the measures adopted within one month of receipt. This period may be extended by a maximum of two additional months if necessary, taking into account the complexity and number of requests.

Any such extensions shall be reported within one month of receipt of the request and requests shall be responded to through the same channel used by the data subject, unless otherwise requested by the data subject.

Templates, forms, and more information on your rights is available on the website of the national control authority, Spanish Agency for Data Protection, hereinafter, AEPD,

Can I withdraw consent?

You have the possibility and the right to withdraw consent for any specific purpose granted in due course, without affecting the legality of the processing based on the consent prior to its withdrawal.

Where can I file a claim if I see my data is being processed incorrectly?

If any interested party recognizes that their data is not being processed correctly by Gamelearn S.L., or that the requests to exercise their rights have not been satisfactorily addressed, they can file a claim with the data protection authority that corresponds, this being the AEPD indicated in the national territory:

Security and updating your personal data

In order to safeguard the security of your personal data, we inform you that Gamelearn, S.L. has adopted the necessary measures to guarantee the security of your personal data and avoid its alteration, loss and/or unauthorised processing or access, as required by law.

It is important that, in order for us to keep your personal data up to date, you inform us of any changes in it.


Gamelearn S.L. informs you that all personal data collected will be treated with the utmost care and confidentiality by all staff involved in any of the processing phases.

This will also apply to internal client documents such as the Microsoft Privacy Statement